Our Returns Policy
Not sold on your new shoes? No problem, we're here to help!
To be eligible for a refund or exchange the items must be unworn, undamaged and unmarked, and in their original condition.
We have a 60-day return period for you to send back your order.
If we receive your return in a condition which we feel is not in line with our policy, we will contact you and return item(s) to you.
We do not accept returns on Sale items. This means items in the Sale collection, not flash discount sales.
You can return your order at no extra cost, we'll provide the pre-paid returns label for you!
For your returned shoe(s), we will gladly:
- Issue a Credit Note for the value of the item(s)
- Provide a Refund for the value of the item to the same payment form
We do not provide direct exchanges due to our stock levels changing rapidly. You can instead use your issued Credit Note to reorder a different size or width, or to purchase something else!
Once you’ve dropped the shoe off at your nearest AusPost the order should be returned to us within 7 business days.
Processing returns can take some time, so please allow 1-3 business days after this.
If you have chosen the refund option, the funds should appear in your account within 2-4 business days subject to your bank’s refund procedures.