Please follow the steps below to find out how to return your item.
Returns From Within Australia
You can return your order at no extra cost, we'll provide the pre-paid returns label for you!
For your returned shoe(s), we will gladly:
- Exchange them for another item
- Provide you with a refund
Please contact us at firstname.lastname@example.org
To be eligible for a refund or exchange the items must be unworn, undamaged and unmarked, and in their original condition shoe box.
We have a 60-day return period for you to send back your order.
If we receive your return in a condition which we feel is not in line with our policy, we will contact you and return item(s) to you.
How To ReturnFollow these steps to return your order:
- Login at our website and click the person icon in the top menu on the right
- Click the order that you would like to return under 'Order History', then select the yellow ‘Refund/Exchange’ button at the top
- Select the shoe(s) you would like to send back and your reason for the return
- Follow the instructions on the screen to post the shoes back to us
If you require any assistance with the returns procedure, please contact us at email@example.com
Once you’ve dropped the shoe off at your nearest Australia Post the order should be returned to us within 7 business days.
Processing returns can take some time, so please allow 1-3 business days after this.
If you have chosen the refund option, the funds should appear in your account within 2-4 days subject to your bank’s refund procedures.